Contact Policy

Last updated: 17 October 2025

At Ashlea Road Boutique, we pride ourselves on providing warm, personalised service. Whether you have a question about an order, a product, sizing advice, or visiting us in-store, we're always happy to help.

How to Contact Us

Email: ashlearoadboutique@live.com.au

Phone: (02) 6553 0142

Address:
Ashlea Road Boutique
85 Isabella St
Wingham NSW 2429 Australia

Customer Service & Store Hours

Our team is available to assist you during the following hours:

• Monday – Friday: 9:00am – 4:00pm
• Saturday: 9:00am – 2:00pm
• Sunday: Closed

We are also closed on public holidays in New South Wales.

Response Time

We aim to respond to all enquiries within 1–2 business days. During busy periods, including new arrivals, special promotions, and holiday seasons, response times may be slightly longer.

Order Enquiries

If you're contacting us about an order, please include your order number and the name used at checkout. This helps us locate your order and assist you more efficiently.

Product & Stock Questions

Need help with sizing, styling advice, product details, or stock availability? Contact us via email or phone and we'll be happy to provide the latest information on current and upcoming collections.

Feedback & Complaints

We value your feedback and are committed to resolving concerns fairly and respectfully. If you have a complaint, please contact us directly with as much information as possible. We will acknowledge your enquiry within 2 business days and work towards a prompt resolution.

Privacy of Information

Any information you provide to us, including contact details and order information, is handled in accordance with our Privacy Policy. We will never share your personal information with third parties without consent, except where required by law.

Thank you for choosing Ashlea Road Boutique. We appreciate your support and look forward to assisting you.