Refund Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

  • the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
  • items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

  1. Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoebox, this must also be returned with the shoes in original condition.
  2. Earrings - Due to hygiene and health and safety reasons, we do not accept change of mind return requests earrings.
  3. Homewares – if you wish to return an item, it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in.
  4. Beauty Products – due to hygiene and health and safety reasons, we do not accept change of mind return requests on beauty, food or beverage items.
  5. Gift Cards – Gift Cards may not be returned and are always valid from the date of issue. All vouchers purchased on our Australian website can be redeemed on our Australian website and can be used in our NSW Wingham Store.
  6. Gift Wrapping - Gift Wrapping is non-refundable.

  • If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.

Please note, should we identify unreasonable patterns of returns or the purchase and use of garments for the creation of content for personal or professional gains we may restrict or refuse future orders.  

  •  When returning any item/s due to a change of mind, or size/color you must contact store within 7 days of receiving your item/s.
  •  Item/s must be returned to Ashlea Road by Australia Post, with your receipt of purchase and must be in original packaging and in original condition for a credit/replacement only. 
  • We do not refund for change of mind. 
  • We do not accept returns for sale items.

Do I pay for my return shipping?

  • If you have changed your mind, the item does not suit you or you have ordered the wrong size, you will need to pay for the return postage.

  • If the item is faulty in some way or we have made a mistake with your order, we will be happy to reimburse you for the cost of the postage.

When will my return be processed?

  • As soon as your return arrives, we will aim to process your refund within the next 2 business days. 

  • Refunds will be issued in the form a credit card refund. Please allow 3-5 working days for refunds to show in your account due to PayPal and Bank processing time. 

 

If you have any queries regarding an item you have purchased or require additional information, please contact us via email

ashlearoadboutique@live.com.au.