Your privacy matters.

Collection of personal information

Personal information

The types of information we may collect, maintain, store and use about you as a customer, both online and in store, may include:

• Your name.
• Contact details including your email address, address and telephone number.
• Marital status and anniversary information where provided.
• Date of birth where provided.
• Demographic information such as postcode.
• Your preferences and opinions.
• Any other information requested through our website or otherwise provided by you.

Your use of our website

As with many online businesses, we may log information about your access to and use of our website. This may include information collected through cookies, your interactions with the website, browser type, operating system and internet service provider information.

Your opinion & feedback

We may invite you to voluntarily participate in questionnaires, surveys or market research to help us understand customer opinions and feedback. Providing this information is optional.

Information received from third parties

If we receive your personal information from a third party, we will handle that information in accordance with this Privacy Policy.

Collection & use of personal information

We collect and use personal information where necessary to fulfil your requests and operate our business. This may include:

• Contacting and communicating with you.
• Internal record keeping.
• Market research and business development, including website development and understanding website traffic and trends.
• Delivering personalised website content.
• Marketing and direct marketing.
• Running competitions or offering additional benefits.
• Sending promotional information about third parties that we believe may be of interest to you.

Direct collection

We may collect information directly from you when you provide it through our website.

For example, if you subscribe to promotional emails, purchase products or services, ask us a question, provide feedback or contact us regarding our website or products, we may retain those communications and any personal information you include so that we can respond appropriately.

Where you subscribe to our promotional emails, we may collect information such as your name, email address and other information that you choose to provide.

You may update your preferences or unsubscribe from our marketing communications at any time using the link provided in our emails or by contacting us .

Disclosure to third parties

We may disclose personal information where reasonably necessary, including to:

• Credit reporting agencies, courts, tribunals or regulatory authorities where customers fail to pay for goods or services provided by us.
• Courts, tribunals, regulatory authorities and law enforcement officers where required by law, in connection with actual or prospective legal proceedings, or to establish, exercise or defend our legal rights.
• Third parties, including agents and subcontractors, who assist us in providing information, products, services or direct marketing. Some of these parties may be located outside Australia or store information outside Australia.

Where we disclose personal information to third parties for these purposes, we will request that they handle the information appropriately and consistently with this Privacy Policy.

If there is a change in control of our business, or a sale or transfer of business assets, we may transfer our customer databases and associated personal information to the extent permitted by law. Any disclosure to a potential purchaser would be made in good faith.

Your rights & controlling your information

Choice & consent

Providing personal information to us is optional. When you choose to provide personal information, you consent to us handling that information as described in this Privacy Policy.

Information about other people

If you provide us with personal information about another person, you confirm that you have their consent to provide that information to us.

Restricting use of your information

You may choose to restrict the collection or use of your personal information.

If you have previously agreed to receive direct marketing from us, you may change your preferences at any time by contacting us .

Access

You may request access to personal information we hold about you, subject to circumstances permitted under the Privacy Act 1988 (Cth).

We may decline access in circumstances where the Privacy Act permits us to do so.

Correction

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us .

We rely in part on customers advising us when their personal information changes. We will respond to requests within a reasonable time and endeavour to promptly correct information found to be inaccurate, incomplete or out of date.

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us with details of your concern.

We will investigate your complaint and respond in writing regarding the outcome, any steps we propose to take to remedy the issue and any other action we consider appropriate.

Unsubscribe

To unsubscribe from our email database or opt out of marketing communications, use the unsubscribe link at the bottom of our emails or contact us .

Storage & security

We are committed to taking reasonable steps to keep the information you provide secure.

We use appropriate physical, electronic and managerial procedures designed to safeguard information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.

However, information transmitted over the internet cannot be guaranteed to be completely secure.

The transmission and exchange of information is carried out at your own risk. Although we take measures designed to protect personal information, we cannot guarantee that information will never be accessed or disclosed in a manner inconsistent with this Privacy Policy.

Cookies & web beacons

Cookies

We may use cookies on our website from time to time.

Cookies are small text files stored in your browser to help remember preferences and support website functionality.

Cookies by themselves do not necessarily identify you personally. However, if you choose to provide personal information through the website, that information may be associated with information stored through cookies.

Web beacons

We may also use web beacons or similar technology from time to time.

Web beacons are small pieces of code used to help understand visitor behaviour and website usage. For example, they may be used to count visitors to a page or support the delivery of cookies.

Links to other websites

Our website may contain links to third-party websites.

We do not control those websites and are not responsible for their privacy practices or the protection of information you provide while visiting them.

Third-party websites are not governed by this Privacy Policy, and we recommend reviewing the privacy policy of any external website you visit.