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Shipping within Australia

Shipment processing time

• All orders are processed within 2–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• During periods of high order volume, dispatch may take a little longer. Please allow additional time for delivery.
• If there is likely to be a significant delay with your order, we'll contact you by email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order are calculated and displayed at checkout.

Delivery timeframes shown at checkout are carrier estimates and begin after your order has been dispatched.

Remote and regional areas may take longer to receive their parcel, depending on the carrier and destination.

Shipment confirmation & tracking

Once your order has been shipped, you'll receive a shipment confirmation email containing your tracking number.

Tracking numbers typically become active within 24 hours.

Need to update your address?

Please contact us as soon as possible at ashlearoadboutique@live.com.au .

We are unable to reroute a parcel once it has been handed over to the carrier.

Authority to leave & failed delivery

• Some carriers may deliver with Authority to Leave if they consider the location safe.
• If you prefer signature on delivery, please request this at checkout where the option is available.
• If delivery is unsuccessful, the carrier may leave a collection card or attempt redelivery.
• Returned parcels can be reshipped with additional postage payable, or refunded less any applicable shipping costs.

Damaged or lost parcels

Damaged orders

If your order arrives damaged, please contact us within 48 hours and include clear photos of the packaging and affected items so we can assist you.

Lost parcels

If your parcel appears to be lost, we'll lodge an investigation with the carrier on your behalf.

Investigation and resolution timeframes vary depending on the carrier.