ASHLEA ROAD · CUSTOMER CARE
Returns & Exchanges
We want you to love your Ashlea Road purchase. Please read through our returns information below before sending an item back to us.
30 Day Returns
Eligible full-priced items may be returned within 30 days with proof of purchase.
Original Condition
Items must be unworn, unaltered, unwashed and returned with original tags attached.
Sale Items
Sale items are not eligible for a change-of-mind refund.
REQUIRED BEFORE RETURNING
Please complete our Returns Form first.
Before returning any item to Ashlea Road, please complete our online Returns Form. This gives us the information we need to identify your order and process your return correctly when it arrives.
Complete the form before posting or bringing your return back to us.
COMPLETE RETURNS FORM →01
Before Returning an Item
Before returning any item to Ashlea Road, you must first complete our online Returns Form.
Once the form has been completed, you can return your item in accordance with the conditions outlined below.
COMPLETE THE RETURNS FORM →02
Change-of-Mind Returns
Eligible full-priced items may be returned within 30 days of purchase, provided you have the proof of purchase originally supplied with your order.
Returned items must be in their original condition and must be unworn, unaltered and unwashed, with all original tags still attached.
03
Sale Items
Sale items are not eligible for a change-of-mind refund.
This does not affect your rights if an item is faulty, damaged or otherwise covered by the Australian Consumer Law.
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Shoes
Shoes must be tried on carefully on a soft surface. Returned shoes must not show signs of wear, sole markings, scratching or damage.
Where supplied, the original shoebox and packaging must also be returned in suitable condition.
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Earrings
For hygiene reasons, earrings cannot be returned for change of mind.
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Beauty Products
Beauty products cannot be returned for change of mind.
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Homewares
Homewares must be unopened, unused and returned in their original packaging and condition.
Where a product was supplied with a calico bag or other presentation packaging, this must also be returned in its original condition.
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Gift Cards
Gift cards cannot be returned or exchanged for cash.
Ashlea Road Australian website gift cards are valid from their date of issue and can be redeemed online or at our Wingham store.
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Gift Wrapping
Gift wrapping charges are non-refundable.
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Gift With Purchase
If your purchase included a Gift With Purchase and the qualifying items are returned, the gift must also be returned.
If the gift is not returned, its value may be deducted from any applicable refund.
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Faulty or Damaged Items
If you believe an item is faulty, damaged or does not meet the guarantees provided under Australian Consumer Law, please contact Ashlea Road so we can review the issue.
Your rights under Australian Consumer Law are not affected by our change-of-mind return conditions.
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Fair Use
Ashlea Road reserves the right to review return activity where we reasonably believe a customer is making excessive or unreasonable returns, purchasing items primarily for content creation, or otherwise using our returns process in a way that falls outside its intended purpose.
HOW TO RETURN
A simple two-step process.
Complete the form
Submit the Ashlea Road Returns Form with your order and return details.
OPEN RETURNS FORM →Return your item
Once your form is complete, return your eligible item to Ashlea Road in its required original condition.
PLEASE NOTE
Sale items are not eligible for change-of-mind refunds.
Faulty-item rights and remedies available under Australian Consumer Law remain unaffected.
HAVE A QUESTION?
Talk to Ashlea Road.
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