Returns & Exchanges

Conditions for Returns & Exchanges

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

  1. Products must be returned within 14 days of purchase.
  2. Original tags must remain attached.
  3. Item(s) must be in original condition, unworn, unsoiled and in original packaging with the original proof of purchase.
  4. Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoebox, this must also be returned in original condition.
  5. Earrings – Due to hygiene and health reasons, we do not accept returns on earrings.
  6. Homewares – must be unopened, unused and in original packaging. You must also return the calico bag your towel arrived in.
  7. Beauty Products – not returnable due to hygiene (includes beauty, food and beverage items).
  8. Gift Cards – non-returnable. Valid from date of issue. Usable online and in our NSW store.
  9. Gift with Purchase – if you received one, it must also be returned or its value will be deducted from your refund.
  10. No refunds on sale items — exchanges only.

How to Return or Exchange

Ensure all tags are intact and items meet the above conditions.

1. Email us at ashlearoadboutique@live.com.au to notify us of your return or exchange.

2. Purchase a prepaid plastic satchel from your local post office and include your return authorization form.

Include in your return:

  • The item(s) you wish to return or exchange
  • Return authorization form

Return to:
Ashlea Road Boutique
85 Isabella St, Wingham NSW 2429

Please keep your tracking number safe. Once your package is received, we will process your refund/exchange and notify you via email. Refunds are issued to the original payment method, excluding shipping costs unless the item is faulty.

Need Help?
Email us at ashlearoadboutique@live.com.au for sizing advice or order assistance.
Or call us Monday–Friday, 9.00am – 4.00pm (AEST) at (02) 6553 0142